Recruiting, interviewing and hiring for front desk, booking, scheduling, complete spa staffing: therapist, estheticians, technicians, management, retail specialist and more
Provide job descriptions Train and cross train staff Scheduling systems Payroll budgets and incentive programs Conduct performance evaluations and reviews
Do I pay a commission or Salary? What percentage should I pay out? How do I retain my staff? Do I offer Health Insurance? What about a 401k? Should I have a service or product charge? Do I offer rewards for reaching goals?
All very good questions and there is no one answer for every one. We understand that the same business system will not necessarily work in each salon. Even though a system works in the salon across town doesn’t mean it will work for you. Our experience shows that the most effective systems are those developed in conjunction with the owners and their staff, and that are specifically designed to accommodate the salon’s culture and environment. We believe strongly in the philosophy that people support that which they help to create.We are convinced that Compensation packages must promote a win/win atmosphere. The old adage what gets rewarded gets repeated really does work. The most successful Compensation programs are those that motivate a staff to excel at their jobs, and reward people on a team as well as individual basis. If you build a total working environment that people are comfortable in they will grow and prosper with you.
Compensation programs should always include: Individual and team based pay, should have an evaluation process, must have rewards and consequences, reward thru benchmarking and must allow for advancement. All programs must be built with protecting the bottom line (profitability) in mind.
